Shipping policy

Thank you for shopping at tsblivinga.shop.

This Shipping Policy explains our shipping charges, estimated delivery timeframe, order processing, tracking procedures, delayed shipments, lost packages, damaged shipments, incorrect addresses, and other delivery-related matters.

1. Free Standard Shipping

All orders placed through tsblivinga.shop receive FREE standard shipping.

There is no minimum purchase amount required for our standard free shipping service.

Customers will not be charged a standard delivery fee on eligible orders completed through tsblivinga.shop.

2. Estimated Delivery Time

Our estimated total delivery timeframe is:

15–20 days

This estimated timeframe is intended to cover ordinary processing and transportation from order confirmation through delivery.

While we make reasonable efforts to meet this delivery timeframe, delivery dates are estimates and cannot be guaranteed in every circumstance.

3. Order Processing

After an order is submitted, we may verify:

• Payment status;
• Product availability;
• Shipping address;
• Customer contact information; and
• Fraud-prevention information.

Orders generally begin processing as soon as reasonably possible after successful confirmation.

4. Order Confirmation

Customers will generally receive an order confirmation after successfully completing checkout.

Please review the confirmation carefully.

If any information is incorrect, contact us promptly at:

info@tsblivinga.shop

5. Shipping Confirmation

When an order ships and tracking information is available, customers may receive a shipping confirmation or fulfillment notification.

The notification may include:

• Tracking number;
• Carrier information; and
• Tracking link or instructions.

6. Tracking Activation

A tracking number may not become active immediately after shipment notification.

Carriers sometimes require additional time to scan a package into their network.

This temporary delay does not necessarily indicate a shipping problem.

7. Delivery Delays

Although our normal estimated delivery timeframe is 15–20 days, delays may occur because of:

• Severe weather;
• Public holidays;
• Peak shopping periods;
• Transportation disruptions;
• Carrier congestion;
• Customs procedures;
• Border inspections;
• Remote delivery locations;
• Government restrictions;
• Labour disruptions;
• Natural disasters;
• Incorrect addresses; or
• Other events outside our reasonable control.

8. Shipping Destinations

Products may be shipped to destinations made available through our checkout.

Availability may depend on:

• Product restrictions;
• Carrier service areas;
• Logistics capabilities; and
• Applicable laws.

9. Shipping Address Responsibility

Customers are responsible for supplying complete and accurate shipping information.

Please verify:

• Recipient name;
• Street address;
• Apartment or unit number;
• City;
• Province or territory;
• Postal code;
• Country; and
• Telephone number where requested.

10. Incorrect Shipping Address

If you notice an address error after placing an order, contact:

info@tsblivinga.shop

immediately.

We will make reasonable efforts to update the address if fulfillment has not progressed too far.

However, we cannot guarantee changes once an order has been packed, transferred to a fulfillment provider, or shipped.

11. Undeliverable Addresses

If a carrier determines that an address is invalid or undeliverable, the package may be:

• Delayed;
• Held for pickup;
• Redirected where possible; or
• Returned to sender.

Customers should contact us if they become aware of a delivery problem.

12. Split Shipments

Products within a single order may occasionally be shipped separately.

This may occur because different products are stored or processed at different fulfillment locations.

Customers will not be charged additional standard shipping fees because an order is split into multiple packages.

13. Separate Arrival Dates

Where an order is shipped in multiple packages, those packages may arrive on different dates.

A partial delivery does not necessarily mean that products are missing.

Please review all available tracking details before reporting a missing item.

14. International Logistics

Depending on product location and fulfillment arrangements, some orders may pass through international logistics networks before delivery in Canada.

This may involve:

• International transportation;
• Customs processing;
• Border inspections; and
• Transfer between carriers.

These processes can occasionally affect delivery times.

15. Customs and Import Processing

Where customs processing applies, customs authorities may delay a shipment while carrying out routine procedures.

Any mandatory taxes, duties, brokerage fees, or government charges not collected during checkout will be handled in accordance with applicable law and the information provided during checkout.

16. Tracking Shows Delivered but Package Is Missing

If tracking indicates that your order has been delivered but you cannot locate it, please:

1. Check around the delivery location;
2. Check your mailbox or parcel locker;
3. Check with household members;
4. Check with building reception where applicable;
5. Check with neighbours where appropriate; and
6. Contact the carrier if possible.

If the package remains missing, contact:

info@tsblivinga.shop

17. Lost Packages

If an order has not arrived within a reasonable period after the expected delivery timeframe, contact us.

Please provide your order number.

We may investigate the shipment with the carrier or fulfillment provider.

Where a package is confirmed lost, an appropriate remedy may include replacement or refund.

18. Damaged Packages

If a shipment arrives damaged:

• Keep the packaging where possible;
• Take photographs of the outside packaging;
• Take photographs of the damaged product; and
• Contact us promptly.

Send your claim to:

info@tsblivinga.shop

with your order number.

19. Incorrect Products

If you receive an incorrect product, contact us promptly.

Please provide:

• Your order number;
• A description of the product received; and
• Clear photographs.

If the error is verified, we will provide an appropriate resolution.

20. Missing Products

If a shipment appears to be missing part of the order, first check whether separate tracking numbers were provided.

If no additional shipment exists, contact:

info@tsblivinga.shop

and we will investigate.

21. Failed Delivery Attempts

If nobody is available to receive a package where delivery requires attendance, the carrier may:

• Attempt redelivery;
• Leave instructions;
• Hold the shipment at a pickup location; or
• Return the shipment to sender.

Customers are responsible for following reasonable carrier instructions for pickup or redelivery.

22. Unclaimed Packages

If a customer fails to collect a package and it is returned, please contact us.

After the package is received and reviewed, we may offer reshipment or an appropriate refund depending on the circumstances.

23. Refused Packages

Customers should contact us before refusing delivery.

Refusing delivery does not automatically cancel an order or trigger an immediate refund.

The package may need to be returned to the appropriate location before a refund is reviewed.

24. Order Changes

Customers wishing to change an order should contact us as soon as possible.

Once fulfillment has begun, changes may no longer be possible.

25. Order Cancellation

To request cancellation, contact:

info@tsblivinga.shop

as soon as possible.

We will make reasonable efforts to cancel an order that has not entered fulfillment.

Once an order has shipped, cancellation may no longer be possible.

Customers may instead request an eligible return after receiving the package.

26. Delivery to Secure Locations

Customers should provide an address where packages can reasonably be delivered securely.

Where available, carriers may use:

• Mailboxes;
• Parcel lockers;
• Front doors;
• Building reception areas; or
• Other authorized delivery points.

27. Delivery Estimates Are Not Guarantees

The 15–20 day timeframe represents our standard estimated delivery period.

Unexpected logistics circumstances may cause some orders to arrive later.

A delayed order is not automatically considered lost.

28. Events Outside Our Reasonable Control

Shipping may be affected by events including:

• Natural disasters;
• Extreme weather;
• Transportation shutdowns;
• Government actions;
• Border restrictions;
• Public emergencies;
• Carrier network failures;
• Labour disputes; and
• Other circumstances beyond reasonable control.

We will make reasonable efforts to assist affected customers.

29. Returns After Delivery

If you receive your order but wish to return an eligible product, please review our Return and Refund Policy.

Do not return products without obtaining return instructions first.

30. Consumer Rights

Nothing in this Shipping Policy limits rights or remedies that cannot legally be excluded under applicable Canadian federal, provincial, or territorial consumer protection law.

31. Shipping Summary

Store: tsblivinga.shop
Standard Shipping: FREE on all orders
Estimated Delivery Time: 15–20 days
Customer Service Email: info@tsblivinga.shop

32. Contact Us

For shipping, tracking, delivery, damaged shipment, missing package, or address questions, contact:

tsblivinga.shop
Email: info@tsblivinga.shop