Privacy policy

This Privacy Policy explains how tsblivinga.shop collects, uses, discloses, retains, and protects personal information when customers visit our website, make purchases, contact us, or otherwise use our online services.

PIPEDA applies to many private-sector organizations in Canada in relation to personal information collected, used, or disclosed during commercial activities, while some provinces may have substantially similar privacy legislation applicable in certain circumstances.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

• Visiting tsblivinga.shop;
• Browsing products;
• Creating or using a customer account;
• Placing orders;
• Processing payments;
• Receiving deliveries;
• Making returns;
• Requesting refunds;
• Contacting customer service;
• Subscribing to marketing communications; and
• Otherwise interacting with our website and services.

2. Personal Information We Collect

Depending on how you interact with tsblivinga.shop, we may collect several categories of information.

Contact Information

This may include:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address; and
• Other contact details provided by you.

Order Information

This may include:

• Order number;
• Products purchased;
• Quantity;
• Purchase date;
• Transaction information;
• Shipping details;
• Order status;
• Returns;
• Refunds; and
• Customer service history.

Payment Information

Payment information may include information necessary to authorize and process a transaction.

Complete credit or debit card details are generally handled directly by Shopify or another payment service provider rather than directly stored by tsblivinga.shop.

Account Information

If customer accounts are available, we may process:

• Account identifiers;
• Login information;
• Saved preferences;
• Order history; and
• Related account data.

Device and Technical Information

When you access our website, certain technical information may be collected automatically, including:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Cookie identifiers;
• Referring website;
• Pages viewed;
• Website interactions; and
• Approximate location derived from technical information.

Communications

When you contact us, we may process information contained in communications, including:

• Questions;
• Complaints;
• Feedback;
• Return requests;
• Refund requests;
• Product inquiries; and
• Customer service correspondence.

3. How We Collect Information

Personal information may be collected:

• Directly from you;
• Through website forms;
• Through checkout;
• Through Shopify;
• Through payment providers;
• Through shipping providers;
• Through customer service interactions;
• Through cookies and similar technologies; and
• From service providers where permitted by applicable law.

4. Purposes for Collecting and Using Information

We may process personal information to:

• Provide our website;
• Process orders;
• Verify payments;
• Complete transactions;
• Fulfill purchases;
• Ship products;
• Provide tracking information;
• Handle returns;
• Process refunds;
• Provide customer support;
• Respond to questions;
• Prevent fraud;
• Maintain website security;
• Improve products and services;
• Analyze website performance;
• Maintain financial and accounting records;
• Comply with legal obligations;
• Resolve disputes;
• Enforce our policies; and
• Send permitted marketing communications.

5. Privacy Principles

PIPEDA's fair information principles address matters such as accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, retention, accuracy, safeguards, openness, individual access, and challenging compliance.

We seek to handle personal information consistently with applicable privacy requirements relevant to our activities.

6. Consent

Where consent is required, we seek appropriate consent before collecting, using, or disclosing personal information.

The form of consent may depend on:

• The type of information;
• Its sensitivity;
• The purpose of processing;
• The customer's reasonable expectations; and
• Applicable law.

Customers may withdraw consent where legally permitted.

Withdrawal of consent may affect our ability to provide a service where the relevant personal information is necessary to complete a transaction.

7. Shopify

tsblivinga.shop is powered by Shopify.

Shopify provides e-commerce infrastructure necessary for our online store to operate.

Information may be processed by Shopify in connection with services such as:

• Store hosting;
• Checkout;
• Customer accounts;
• Order management;
• Payment services;
• Security; and
• Related e-commerce functionality.

Shopify may process information according to its own applicable privacy practices.

8. Payment Processing

Payments may be handled by Shopify Payments or another payment processor available during checkout.

Payment providers may collect information required to:

• Authorize payment;
• Verify transactions;
• Detect fraud;
• Process refunds; and
• Meet regulatory requirements.

9. Shipping and Fulfillment Providers

We may share information with shipping or fulfillment service providers when necessary to deliver orders.

This information may include:

• Customer name;
• Shipping address;
• Telephone number;
• Order information; and
• Delivery instructions.

10. Other Service Providers

We may use third-party service providers for purposes including:

• Website hosting;
• Analytics;
• Security;
• Fraud prevention;
• Customer support;
• Email delivery;
• Marketing;
• Advertising;
• Information technology;
• Accounting; and
• Professional services.

We seek to disclose only information reasonably necessary for the relevant service.

11. Legal Disclosures

Information may be disclosed where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful government requests;
• Comply with court orders;
• Protect our rights;
• Protect customers;
• Investigate fraud;
• Address security threats; or
• Enforce our agreements.

12. Business Transfers

If all or part of the business associated with tsblivinga.shop is involved in a merger, acquisition, financing, restructuring, reorganization, or sale of assets, personal information may be transferred as part of that transaction where legally permitted.

13. Cookies

Our website and service providers may use cookies and similar technologies.

Cookies may be used to:

• Maintain shopping carts;
• Remember customer preferences;
• Enable checkout;
• Maintain account sessions;
• Prevent fraud;
• Measure website traffic;
• Understand website performance;
• Improve user experience; and
• Support advertising where permitted.

Customers may be able to control cookies through browser settings.

Disabling certain cookies may affect website functionality.

14. Marketing Communications

Where permitted by applicable law, we may send promotional communications relating to products, offers, promotions, or store updates.

Canada's Anti-Spam Legislation generally requires applicable consent, identification/contact information, and a functioning unsubscribe mechanism for commercial electronic messages.

Customers may unsubscribe using the unsubscribe mechanism included in relevant marketing communications or by contacting:

info@tsblivinga.shop

Transactional messages necessary for an existing purchase, refund, delivery, security issue, or customer service interaction may still be sent where permitted.

15. Cross-Border Data Processing

Some service providers used by tsblivinga.shop may operate outside Canada.

As a result, personal information may be processed or stored in other jurisdictions and may be subject to lawful access requirements applicable in those jurisdictions.

We seek to use service providers that implement reasonable safeguards appropriate to the services they provide.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

Reasons for retention may include:

• Completing orders;
• Providing customer service;
• Handling refunds;
• Maintaining financial records;
• Fraud prevention;
• Resolving disputes;
• Legal compliance; and
• Enforcing agreements.

Information that is no longer reasonably necessary may be deleted, anonymized, or otherwise handled in accordance with applicable law.

17. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information from:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Theft;
• Misuse;
• Alteration; and
• Destruction.

No electronic transmission or storage method can be guaranteed to be completely secure.

18. Accuracy

We make reasonable efforts to keep personal information sufficiently accurate for the purpose for which it is used.

Customers should provide accurate information and contact us if important information changes.

19. Access and Correction

Depending on applicable law, customers may be entitled to request access to certain personal information held about them and to request correction of inaccurate information.

Requests may be submitted to:

info@tsblivinga.shop

We may verify the identity of the requester before providing personal information.

20. Withdrawal of Consent

Where processing is based on consent and withdrawal is legally available, customers may request withdrawal by contacting us.

Certain information may continue to be retained or processed where necessary for legal obligations or completed transactions.

21. Children's Privacy

Our website is intended for general online retail customers and is not specifically designed to solicit personal information from young children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be legally required.

22. Third-Party Links

Our website may include links to independent third-party websites.

We do not control those websites and are not responsible for their independent privacy, security, content, or data-processing practices.

23. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in:

• Our business;
• Services;
• Technology;
• Data-processing practices; or
• Applicable requirements.

The updated version will be published on tsblivinga.shop.

24. Privacy Questions and Requests

For questions, complaints, requests for access or correction, withdrawal of consent, or other privacy concerns, contact:

tsblivinga.shop
Email: info@tsblivinga.shop