Refund policy

At tsblivinga.shop, we want customers to feel confident when shopping with us. This Return and Refund Policy explains the rules and procedures applicable to returns, refunds, damaged or defective products, incorrect items, exchanges, and order cancellations.

This policy applies to purchases made directly through tsblivinga.shop.

Shopify allows merchants to maintain a written return and refund policy separately from technical return rules configured in the Shopify administration system.

1. 30-Day Return Policy

Customers may request an eligible return within 30 days after the date of delivery.

To begin a return, contact us at:

info@tsblivinga.shop

within the 30-day return period.

Requests submitted after 30 days may be declined unless applicable law requires otherwise.

2. Return Eligibility

To qualify for a standard return, the product must generally:

• Be in substantially the same condition in which it was received;
• Be unused;
• Be unworn, where applicable;
• Be unwashed, where applicable;
• Be free from customer-caused damage;
• Include original tags where applicable;
• Include accessories, manuals, components, and other materials originally supplied;
• Be returned with original packaging where reasonably possible; and
• Be accompanied by proof of purchase or sufficient order information.

Opening a package for reasonable inspection does not automatically make an item ineligible for return, provided that the product remains in returnable condition.

3. Starting a Return

All return requests must be submitted to:

info@tsblivinga.shop

Please provide:

• Your order number;
• Your name;
• The email address associated with the order;
• The product you wish to return;
• The reason for the return; and
• Photographs where the product is damaged, defective, incorrect, or incomplete.

After reviewing the request, we will provide return instructions if the return is approved.

Please do not return any product without first receiving return instructions from tsblivinga.shop.

Unauthorized returns or products sent to an incorrect location may be delayed or rejected.

4. Change-of-Mind Returns

Eligible products may generally be returned within the 30-day return period if the customer:

• Changes their mind;
• Orders an incorrect product;
• No longer requires the product; or
• Otherwise wishes to return an unused eligible item.

For a standard change-of-mind return, the customer is generally responsible for return shipping costs.

There is no original standard shipping charge to refund because standard shipping is free on all orders.

5. Damaged Products

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, contact:

info@tsblivinga.shop

and provide:

• Your order number;
• A description of the damage;
• Clear photographs of the product; and
• Photographs of the packaging where relevant.

After reviewing the claim, we may provide an appropriate remedy, including replacement, refund, or another reasonable solution.

6. Defective Products

If a product appears to contain a manufacturing defect or does not function as reasonably expected, contact us promptly at info@tsblivinga.shop.

We may request photographs, videos, or other reasonable information to understand the problem.

If the defect is verified, an appropriate remedy may be provided in accordance with this policy and applicable consumer protection law.

7. Incorrect Items

If you receive a product different from the item shown on your order confirmation, contact us promptly.

Please provide photographs of the item received together with your order number.

Where tsblivinga.shop is responsible for sending an incorrect item, the customer will not be required to bear reasonable authorized return costs associated with correcting our error.

8. Missing Items

If your order arrives but an item or component is missing, contact us at info@tsblivinga.shop.

We will review the order and available shipping information.

If the claim is verified, we may provide the missing item, replacement, refund, or another appropriate solution.

9. Non-Returnable Products

Certain products may not qualify for change-of-mind returns where appropriate for hygiene, safety, customization, or other legitimate reasons.

Depending on the products sold through tsblivinga.shop, examples may include:

• Personalized products;
• Custom-made products;
• Perishable goods;
• Gift cards;
• Products that cannot safely be resold after use for hygiene reasons;
• Products damaged through misuse;
• Products materially modified by the customer; and
• Items clearly identified as final sale before purchase, where legally permitted.

These restrictions do not remove mandatory customer rights relating to defective, unsafe, incorrectly supplied, or materially misrepresented goods.

10. Sale Products

Products purchased during a sale or promotion generally remain subject to this Return and Refund Policy unless they were clearly identified as final sale before purchase.

Any final-sale restriction applies only to the extent permitted by applicable law.

11. Return Shipping Costs

For ordinary change-of-mind returns, return shipping expenses are generally the customer's responsibility.

If the return results from:

• A verified defective item;
• A damaged item;
• An incorrect item; or
• Another verified error attributable to tsblivinga.shop,

we may provide a prepaid return method or otherwise cover reasonable authorized return costs.

12. Recommended Return Shipping Method

Customers who arrange their own return shipping are encouraged to use:

• A trackable shipping service; and
• Appropriate protective packaging.

We cannot guarantee receipt of a return package that cannot be tracked.

13. Return Inspection

Once an authorized return is received, we may inspect the product to confirm its condition.

The inspection may consider whether the product:

• Matches the return authorization;
• Has been used;
• Has been damaged;
• Is complete;
• Includes relevant accessories; and
• Otherwise meets this policy.

14. Approval or Rejection

After inspection, we will inform the customer whether the refund has been approved.

A return may be rejected if a product has been materially damaged, altered, heavily used, or otherwise fails to meet the eligibility conditions, unless applicable law requires a remedy.

15. Refund Method

Approved refunds will normally be returned to the original payment method used for the order.

We generally cannot redirect a refund to a different bank card or unrelated payment account.

16. Refund Processing

After we approve and issue a refund, additional processing time may be required by the customer's bank, credit card company, or payment provider.

Shopify notes that, depending on bank processing, Shopify Payments refunds can take up to approximately 10 business days to reach a customer after processing.

Accordingly, customers should generally allow approximately 5–10 business days after a refund is issued for it to appear.

17. Delayed Refunds

If you have received confirmation of a refund but do not see the funds after the expected processing period:

1. Check the original payment account;
2. Contact your bank or card issuer;
3. Contact the relevant payment provider; and
4. Contact info@tsblivinga.shop if additional assistance is required.

18. Exchanges

Customers who wish to exchange an eligible product should contact:

info@tsblivinga.shop

Exchange availability depends on inventory.

In some cases, customers may be asked to return the original product for a refund and place a new order for the replacement product.

19. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at:

info@tsblivinga.shop

We will make reasonable efforts to accommodate the request if fulfillment has not begun.

Cancellation cannot be guaranteed after an order has been processed, packed, or shipped.

If an order has already shipped, customers may request an eligible return after delivery.

20. Refused Deliveries

Customers should not intentionally refuse a shipment without first contacting us.

Refusing delivery does not automatically result in an immediate refund.

The package may need to be returned and inspected before a refund is issued.

21. Unclaimed Orders

If a package is not collected and is returned to the sender, we may review the circumstances before processing a refund or reshipment.

Additional costs arising solely because of an incorrect address, failure to collect, or unauthorized refusal may be deducted where legally permitted.

22. Lost Shipments

If an order appears to be lost, please contact:

info@tsblivinga.shop

We may investigate the shipment with the relevant carrier before issuing a replacement or refund.

23. Consumer Protection

Nothing in this Return and Refund Policy is intended to limit a mandatory consumer right or remedy available under applicable Canadian federal, provincial, or territorial law.

Where applicable law provides a customer with greater protection, the mandatory legal rule will prevail.

24. Contact Information

For returns, refunds, exchanges, damaged products, incorrect products, or cancellation questions, contact:

tsblivinga.shop
Email: info@tsblivinga.shop